SMXPress Messaging

Ordering from a menu Try it, Dial *120*878*8516# See more ...
Ordering from a catalog Try it, Dial *120*878*8528* 100# See more ...
Meter reading submission Try it, Dial *120*878*8520# See more ...
Loyalty Programme Try it, Dial *120*878*8532# See more ...
Lead Generation See more ...
Chronic Medication Management See more ...
Tracking a parcel Try it, Dial *120*878*8537# See more ...
Voting Try it, Dial *120*878*8600# See more ...
Calling in Status Try it, Dial *120*878*8519# See more ...
Calendar Try it, Dial *120*878*8547# See more ...
Request information from SMXpress Try it, Dial *120*878*8531# See more ...
Request Contact from SMXpress Try it, Dial *120*878*1# See more ...
Insurance Cover and Claim Try it, Dial *120*878*8641# See more ...
Event Registration Try it, Dial *120*878*8650# See more ...
Loadshedding Cape Town Try it, Dial *120*878*8765# See more ...
Close detail, view list
Type :Ordering from a menu
Features : The entire menu is available on screen, broken up into sections, and accessible by clicking on categories and subcategories.
Applications : Where a range of options stays within limits, approximately 100. This number must be divided into sections and still be accessible within reasonable number of clicks by user.
Example : Chez Pierrot Baguette Bar.
Try it, Dial *120*878*8516#
see more ...
Walk through the menu on screen
Phone next > Phone next > Phone
Phone next > Phone next > Phone
Type : Ordering from a catalogue
Features : The entire catalogue is too large to comfortably fit into screens, even if broken up into smaller sections
Applications : Where a range of options stays within limits, approximately 100. This number must be divided into sections and still be accessible within reasonable number of clicks by user.
Example : Acme Direct Sales.
Try it, Dial *120*878*8528*100#
see more ...
Add Codes to dial Catalogue with codes Order Sequence Order Sequence
Type: Meter reading
Features:
  • Allows homeowners to submit electricity meter readings
  • On first call the caller name and meter number is requested
  • On all subsequent calls the owner simply has to dial the number and entere the current meter reading
Applications: All municipalities and local authorities where subscribers are required to submit meter readings
Example: Dullesville. Try it, Dial *120*878*8520#
see more ...
First time user enters meter number and name
Meter New User Meter Number next > Meter New User Name
Then chooses to enter reading, enters reading
New user selects to enter reading next > New user enters reading
From then on, user enters only reading
Meter New User next > Meter Returing User
next > Meter Returing User
Type: Loyalty programme
Features:
  • No paperwork for customer
  • Loyalty score can be queried
  • Linked to invoice number
Applications: Retail and food outlets
Example: Steak House Rating
Try it, Dial *120*878*8532#
see more ...
Loyalty next > Loyalty next > Loyalty
Example 5 Detail
Type :Chronic Medication Management
Features :
  • Pharmacy preloads list of meds for each client
  • Client calls in and selects items from custom made list
  • Usual delivery and payment methods apply
Applications : Pharmacies with clients regularly ordering medication from a list.
Example : Pharmacy
Try it, Dial *120*878*8528#
see more ...
Dial, Pick My List
Dial next > Dial
Order more or submit immediately
Dial next > Dial
Type: Parcel Tracking
Features:
  • Caller enters tracking number
  • Results are available on screen
Applications: All instances where items have tracking numbers that can be accessed online or with a B2B call
Example: Track a SAPO parcel
Try it, Dial *120*878*8537#
see more ...
Pick service Enter Number Confirm

Tracking results

View results
Type: Voting
Features:
  • Callers can cast votes by calling from any phone
  • Results are available on the back end in real time
  • Different voting events can be scheduled
Applications: All organisations requiring votes, eg businesses, sports clubs, labour unions, schools
Example: WPSF AGM.
Try it, Dial *120*878*8600#
see more ...
Sign up »  
Voting List Voting for Candidate Voting Confirmation

Voting results

Voting Results
Getting started
  • Sign up at SMXPress (online)
  • SMXpress support will setup a basic voting Mobile Menu
  • You may later login to your account and change the voting menu or ask SMXpress support to do it for you
  • SMPress support will forward your mobile menu number to you (*120*878*xxxx# where xxxx is the number allocated to you)
Using the SMX mobile menu voting
  • After setup, inform your voters which number to dial for voting (*120*878*xxxx# where xxxx is the number allocated to you)
  • Your customers will call *120*878*xxxx# and vote
  • Voting results will be available in real time when you login to your SMXpress account
Type: Calling in Status
Features:
  • Log events like
    • Going on patrol
    • Signing out
    • Spotting suspicious activity
  • Send data, registration number, address
  • Location can be tracked as optional extra
Applications: All Neighbourhood watches, security companies, support staff on the road, sales representatives
Example: Gardens NHW.
Try it, Dial *120*878*8519#
see more ...
Phone View backend results feed : NHW
Type : Booking slots in a web calendar
Features :
  • Web interface to calendar for owner
  • Owner sets up slots that are available for booking / appointments
  • Customers access calendar via mobile menu
  • Customers can pick time slots from those available
  • Customers are only allowed to book slots via phone, thus elimitating spam or hackers
  • Owner or receptionist can make appointments via web interface
  • Web calendar can sync to your Google Calendar
Applications : For busy practices, single person businesses or consultancies. Ideal to allow customers to book appointments out of business hours.
Example : Calendar Demo
Try it, Dial *120*878*8547*100#
See more »  
Sign up »  
Quick booking User dials number
Opening screen next > Choose Appointment Type
First three available slots next > Confirm
Owner views new appointment in web calendar
New appointment New appointment
    Getting started
  • Sign up at SMXPress (online)
  • Request your own calendar from SMXPress support (Login, then go to SMX Applications -> SMX Calendar Login)
  • SMXpress support will setup your calendar
  • SMXpress support will setup your Mobile Menu
  • SMPress support will forward your mobile menu number to you (*120*878*xxxx# where xxxx is the number allocated to you)
    Using the SMX mobile menu calendar
  • Login at SMXpress
  • Mark available time slots on your web calendar
  • Inform your customers to book time in your calendar at (*120*878*xxxx#)
  • Your customers will call *120*878*xxxx# and make appointments
  • Manage all your appointments in the web calendar: including appointments made by other means than the Mobile Menu
  • You will find the appointments in your calendar as you open it in your browser
  • You also enter appointments made over the phone, in person or via email into your calendar using your browser
Type: Request information
Features:
  • Callers log request for more information
  • Results may be sent, displayed or delivered by follow-up call
  • An alert is generated for owner of service
Applications: Quick lookups, lead generation, enquiries
Example: Request information from SMXpress.
Try it, Dial *120*878*8531#
see more ...
Voting List Voting for Candidate Voting Confirmation

Voting results

Voting Results
Type: Contact Us
Features:
  • Callers can register that they want to contact a business (Mobile Menu account holder)
  • The reason for the contact request may be selected from the menu by the caller
  • The caller and account holder may both recieve SMS alerts
Applications: Providing an additional "contact us" channel on your website, business card or other promotional display
Example: Contact SMXpress
Try it, Dial *120*878*1#
see more ...
Sign up »  
next > Contact Us Dialling next > Contact Us Capture name or Request contact
 
next > Contact Us Select subject next > Contact Us Confirmation

Contact us results

Voting Results
Getting started
  • Sign up at SMXPress (online)
  • Your account, when completed, will allocate a USSD number to you
  • This will allow you to receive contacts by Mobile Menu when callers dial your own USSD number.
  • You may publish this number on your website, printed material or packaging, for example.
Using the SMX Mobile Menu Contact Us application
  • After setup, inform your voters which number to dial for contact (*120*878*xxxx# where xxxx is the number allocated to you)
  • Your customers will call *120*878*xxxx#
  • You will receive an email
  • Optionally an SMS will be sent to you and your caller
Type: Insurance Cover Request
Features:
  • No paperwork for customer
  • Choose cover type
  • Basic information captured
Applications: Insurance companies, Brokers
Example: Insurance Claim
Try it, Dial *120*878*8641#
see more ...
Loyalty next > Loyalty next > Loyalty
Type: Event Registration
Features:
  • No paperwork for customer
  • Easy and quick
  • Early Bird Registration
Applications: Event organisers, Schools, Civic Organisations
Example: Cycle Event
Try it, Dial *120*878*8650#
see more ...
Loyalty next > Loyalty next > Loyalty
Type: Lookup current Loadshedding Information
Features:
  • Direct information from providers
  • Quick and Easy
  • Realtime
Applications: Everybody affected by loadshedding
Example: Cape Town City Council loadshedding
Try it, Dial *120*878*8765#
see more ...
First time users accept terms and conditions and enter their zone code:
(find it here   City of Cape Town Loadshedding information )
Accept terms and conditions next > Enter your zone code
Main menu, pick 1) to view current loadshedding status:
Main menu next > Detail for Current state
Override current stage, pick 4) to view "what if" loadshedding status for any stage:
Override Stage next > Override Stage next > What if shedding was at another stage
For more about "what if", click here
View latest #Loadshedding tweet from Eskom:
View Eskom Tweet next > Latest Eskom Tweet